The
Koreans are one ethnic family speaking one language. They share certain distinct physical
characteristics which differentiate them from other Asian people including the
Chinese and the Japanese, and have a strong cultural identity as one ethnic
family.
The Korean language is spoken by more than 65
million people living on the peninsula and its outlying islands as well as 5.5
million Koreans living in other parts of the world. The fact that all Koreans speak and write the
same language has been a crucial factor in their strong national identity. Modern Korea has several different dialects
including the standard one used in Seoul and central areas, but they are
similar enough that speakers/listeners do not have trouble understanding each
other.
Korean
Society & Culture
Korean
Family Values
The family is the most important part of
Korean life.
In Confucian tradition, the father is the head
of the family and it is his responsibility to provide food, clothing and
shelter, and to approve the marriages of family members.
The eldest son has special duties: first to his
parents, then to his brothers from older to younger, then to his sons, then to
his wife, and lastly to his daughters.
Family welfare is much more important than the
needs of the individual.
Members of the family are tied to each other
because the actions of one family member reflect on the rest of the family.
In many cases the family register can trace a
family's history, through male ancestors, for over 500 years.
Confucianism
The teachings of Confucius describe the
position of the individual in Korean society.
It is a system of behaviours and ethics that
stress the obligations of people towards one another based upon their
relationship.
The basic tenets are based upon five
different relationships:
1) ruler and subject,
2) husband and wife,
3) parents and children,
4)brothers and sisters
5) friend and friend
Confucianism stresses duty, loyalty, honour,
filial piety, respect for age and seniority, and sincerity.
Korean Ancestors
Ancestors are based on the male family line.
Children are raised to believe they can never
repay their debt to their parents, hence the popularity of ancestor worship.
They hold ancestral ceremonies for the
previous three generations (parents, grandparents, and great grandparents) several
times a year, particularly on Chusok and New Year's Day.
On Chusok, people cook and set out food to
celebrate their ancestors.
The
Concept of Kibun
Kibun is a word with no literal English
translation; the closest terms are pride, face, mood, feelings, or state of
mind.
If you hurt someone's kibun you hurt their
pride, cause them to lose dignity, and lose face. Korean interpersonal
relationships operate on the principle of harmony.
It is important to maintain a peaceful,
comfortable atmosphere at all times, even if it means telling a "white
lie".
Kibun enters into every facet of Korean life.
It is important to know how to judge the state
of someone else's kibun, how to avoid hurting it, and how to keep your own
kibun at the same time.
In business, a manager's kibun is damaged if
his subordinates do not show proper respect. A subordinate's kibun is damaged
if his manager criticizes him in public.
Nunchi is the ability to determine another
person's kibun by using the eye.
Since this is a culture where social harmony
is crucial, being able to judge another person's state of mind is critical to
maintain the person's kibun.
Nunchi is accomplished by watching body
language and listening to the tone of voice as well as what is said.
Etiquette & Customs in South Korea Meeting
Etiquette
.Greetings follow strict rules of protocol.
.Many South Koreans shake hands with
expatriates after the bow, thereby blending both cultural styles.
.The person of lower status bows to the
person of higher status, yet it is the most senior person who initiates the
handshake.
.The person who initiates the bow says,
"man-na-suh pan-gop-sumnida", which means "pleased to meet
you."
.Information about the other person will be
given to the person they are being introduced to in advance of the actual
meeting.
.Wait to be introduced at a social gathering.
.When you leave a social gathering, say
good-bye and bow to each person individually.
Gift
Giving Etiquette
Gifts express a great deal about a
relationship and are always reciprocated.
. It is inconsiderate to give someone an
expensive gift if you know that they cannot afford to reciprocate accordingly.
. Bring fruit or good quality chocolates or
flowers if invited to a Korean's home.
. Gifts should be wrapped nicely.
. The number 4 is considered unlucky, so gifts
should not be given in multiples of 4.
. Giving 7 of an item is considered lucky.
. Wrap gifts in red or yellow paper, since
these are royal colours. Alternatively, use yellow or pink paper since they
denote happiness.
. Do not wrap gifts in green, white, or black
paper.
. Do not sign a card in red ink.
. Use both hands when offering a gift.
. Gifts are not opened when received. Dining
Etiquette
If you are invited to a South Korean's house:
. It is common for guests to meet at a common
spot and travel together.
. You may arrive up to 30 minutes late without
giving offence.
. Remove your shoes before entering the house.
. The hosts greet each guest individually.
. The host pours drinks for the guests in
their presence. The hostess does not pour drinks.
. The hosts usually accompany guests to the
gate or to their car because they believe that it is insulting to wish your
guests farewell indoors.
. Send a thank you note the following day
after being invited to dinner.
Table
manners
. Wait to be told where to sit. There is often
a strict protocol to be followed.
. The eldest are served first.
. The oldest or most senior person is the one
who starts the eating process.
. Never point your chopsticks.
. Do not pierce your food with chopsticks.
. Chopsticks should be returned to the table
after every few bites and when you drink or stop to speak.
. Do not cross your chopsticks when putting
them on the chopstick rest.
. Do not pick up food with your hands. Fruit
should be speared with a toothpick.
. Bones and shells should be put on the table
or an extra plate.
. Try a little bit of everything. It is
acceptable to ask what something is.
. Refuse the first offer of second helpings.
. Finish everything on your plate.
. Indicate you are finished eating by placing
your chopsticks on the chopstick rest or on the table. Never place them
parallel across your rice bowl.
Business Etiquette and Protocol Relationships
& Communication
. South Koreans prefer to do business with
people with whom they have a personal connection.
. It is therefore crucial to be introduced by
a third-party.
.Relationships are developed through informal
social gatherings that often involve a considerable amount of drinking and
eating.
.Individuals who have established mutual
trust and respect will work hard to make each other successful.
.South Koreans treat legal documents as
memorandums of understanding.
.They view contracts as loosely structured
consensus statements that broadly define agreement and leave room for
flexibility and adjustment as needed.
.Under no circumstances insult or to
criticize in front of others.
.Sensitive matters may often be raised
indirectly through the intermediary that first made the introductions.
.South Koreans are extremely direct
communicators. They are not averse to asking questions if they do not
understand what has been said or need additional clarification.
.This is a culture where "less is
more" when communicating. Respond to questions directly and concisely.
.Since there is a tendency to say
"yes" to questions so that you do not lose face, the way you phrase a
question is crucial. It is better to ask, "When can we expect
shipment?" than "Can we expect shipment in 3 weeks?", since this
question requires a direct response.
Business
Meeting Etiquette
.Appointments are required and should be made
3 to 4 weeks in advance.
.You should arrive on time for meetings as
this demonstrates respect for the person you are meeting.
.The most senior South Korean generally
enters the room first.
.It is a good idea to send both an agenda and
back-up material including information about your company and client
testimonials prior to the meeting.
.The main purpose of the first meeting is to
get to know each other.
.Meetings are used to understand a client's
needs and challenges. They lay the foundation for building the relationship.
.Do not remove your jacket unless the most
senior South Korean does so.
.Have all written materials available in both
English and Korean.
Dress
Etiquette
. Business attire is conservative.
. Men should wear dark- coloured, conservative
business suits with white shirts.
. Women should dress conservatively and wear
subdued colours.
. Men should avoid wearing jewellery other
than a watch or a wedding ring.
Business
Cards
. Business cards are exchanged after the
initial introductions in a highly ritualized manner.
. The way you treat someone's business card is
indicative of the way you will treat the person.
. Have one side of your business card
translated into Korean.
. Using both hands, present your business card
with the Korean side facing up so that it is readable by the recipient.
. Examine any business card you receive
carefully.
. Put the business cards in a business card
case or a portfolio.
. Never write on someone's business card in
their presence.
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